COVID-19

TERMS & CONDITIONS AMENDMENT

 

In response to COVID-19 it is necessary for us to make some changes to our booking terms and conditions. 

Until further notice and where applicable, the following special conditions replace our current terms and conditions during the respective periods.   

Please note these special conditions do not apply to refunds for credit card fees, and additional fees paid to Backpacker Spirit for accommodation, flights and other transport which remain non-refundable at all times.

BOOKINGS MADE BEFORE 17 MARCH 2020

In relation to bookings made before 17 March 2020, the following standard conditions apply:

 

Cancellations by Service Providers

If a service provider cancels your booking for any reason you must pay Backpacker Spirit a cancellation fee of 20% of the value of the travel that was booked on your behalf and cancelled.   

Cancellations by You

Where you cancel your booking for any reason, you must pay Backpacker Spirit a cancellation fee of 50% of the value of the travel that was booked on your behalf and cancelled. We offer you to convert the cancelation fee into a credit to use for future tour bookings. In addition, if a service provider charges us for the cancelled travel you must also pay us the amount we are charged on your behalf by the service provider.    

 
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